

Site Redesign
Guided authors to publish new titles while resolving 67% of MagCloud's usability issues.
Android App
Track leisure traveler's flight statuses and view nearby dining preferences for an ‘airport concierge’ experience.
Chatbot Design
Help professional refugees find the white collar jobs similar to their previous occupation that they loved.
Define the Right Problem to Find the Right Solution

DISCOVER
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Heuristic Evaluation
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Field Study
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Competitive Analysis
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Qualitative Research
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Quantitative Research

DEFINE
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Affinity Diagram
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Persona
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Empathy Map
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Journey Map

DESIGN
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Site Map
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User Flow
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Sketches
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Wireframe

DELIVER
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Interactive Prototype
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Usability Testing
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Usability Report